Frequently Asked Questions
Everything you need to know about Mons Royale Australia shipping, returns, and our high-performance merino gear.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days for most metropolitan areas. Orders are dispatched from our warehouse within 24 hours of being placed.
What is your return policy for performance apparel?
We offer a 30-day return policy for all items that are unworn, unwashed, and in their original packaging with tags attached. Please note that for hygiene reasons, underwear cannot be returned unless faulty.
Why is Merino wool better for action sports than synthetic fabrics?
Merino wool is naturally breathable, moisture-wicking, and odor-resistant. Unlike synthetics, it regulates your body temperature in both hot and cold conditions, making it the ideal choice for skiing, mountain biking, and outdoor adventure.
How should I care for my Mons Royale garments?
To ensure longevity, we recommend a cool machine wash on a gentle cycle with wool-specific detergent. Avoid bleach and tumble drying; instead, dry your garments flat in the shade to maintain their shape and performance.
Do you offer international shipping from the Australian store?
The Mons Royale Australia store currently ships to Australia and New Zealand. For orders to the US, Europe, or other regions, please use the region selector in our navigation menu to visit the appropriate local store.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options including Afterpay and Zip Pay for all Australian customers.